System Maintenance & Support
As Advanced Computer Solutions we specialise in IT support for small to medium sized businesses. If you have a business that meets these categories we will have the perfect package to support your business, we will be here when you need us and can help with many services. Our system maintenance & support packages are effective and afforadable.
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System Maintenance & Support
As Advanced Computer Solutions we specialise in IT support for small to medium sized businesses. If you have a business that meets these categories we will have the perfect package to support your business, we will be here when you need us and can help with many services. Our system maintenance & support packages are effective and afforadable.
FEATURES
Our maintenance support agreements can be tailored to your specific needs, and come in two levels of service; The Gold Agreement or The Silver Agreement. Alternatively you can purchase ‘Time Blocks’ at a discounted rate to use at your convenience.
SYSTEM HEALTH CHECK
Four On-site preventative maintenance check-ups per year. If you require more check-ups please enquire for a tailored package.
GUARANTEED FIVE HOUR RESPONSE TIMES
We have a five hour response time guarantee during office hours (Monday to Friday 8.30am – 6.00pm) and next day for silver package.
ON-SITE HARDWARE SUPPORT
Complete hardware break/fix support for your PC’s. Monday to Friday 8.30am – 6.00pm. We will be there to support to minimise downtime.
BACKUP INFRASTRUCTURE SUPPORT
We will support you with backups and scheduled backups and PC’s and Printers will be provided where possible. Backups are a necessity.
ANTI-VIRUS SUPPORT
Apart from our free initial audit we can provide detailed and graphical network enumeration reports and audits while recommending software.
FULL NETWORK AUDITING
We provide system wide Anti-virus configuration and management. While checking for any errors and viruses to prevent problems.
PROJECTS AND ADHOC SERVICES
We can support with installation of new hardware/software purchased from Advanced Computer Solutions, office re-organisation.
PACKAGES
Silver Package
- System Health Check
- 5 Hour Guaranteed Response Times (Next Day)
- Telephone Support
- Remote Support
- On-Site Hardware Support (Hourly Charge)
- Backup Infrastructure Support (Rental Charge)
- Anti-Virus Support (Hourly Charge)
- Full Network Auditing
- Projects & Adhog Services (Hourly Charge)
Pricing
1 – 5 users (per user) – £25 / Per Month / Per User
6 – 15 users (per user) – £15 / Per Month / Per User
16 – 30 users (per user) – £12 / Per Month / Per User
30 – 50 users (per user) – £8 / Per Month / Per User
Gold Package
- System Health Check
- 5 Hour Guaranteed Response Times
- Telephone Support
- Remote Support
- On-Site Hardware Support (Included)
- Backup Infrastructure Support (Included)
- Anti-Virus Support (Included)
- Full Network Auditing
- Projects & Adhog Services (Included)
Pricing
1 – 5 users (per user) – £35 / Per Month / Per User
6 – 15 users (per user) – £30 / Per Month / Per User
16 – 30 users (per user) – £25 / Per Month / Per User
30 – 50 users (per user) – £18 / Per Month / Per User
More Information
In addition to the Maintenance/Support contracts a ‘Time Block’ of On-site hours per month can be purchased at a discounted rate, which will automatically include unlimited telephone and remote support. Hours purchased can be divided between both on-site preventative and fix situations. A maximum 2 hours per month can be carried over to the following month.
The following are classed as consumables and therefore replacements are not covered under either the Gold or Silver service agreements.
> Printer ink cartridges, laser toner cartridges, drum kits etc.
> Batteries
> Back-up media
Replacement parts and all new hardware and software sales will be offered at a discounted rate of 10% on both the Silver and Gold agreements.
Due to the highly specified nature of laptops and their components, should a swap out be agreed during a repair period, a desktop PC of equivalent or higher specification will be provided.
Whilst we will install and configure Anti-Virus Software, we will not take responsibility for keeping the definition files up to date. Even on an automated update configuration, it is the clients responsibility to ensure that their Anti-Virus software is always up to date.
Why Choose Us?

24 Hour Support

Experienced Team

Professional Services

Unbeatable Prices
WE AIM TO HELP YOUR BUSINESS IN ANYWAY WE POSSIBLY CAN!
We want to hear from you, if you are at all interested in our services or have any questions about the service please enquire now!
Enquiring now is a great way for us to get in touch and we can access how we are able to help you and your business.