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Our maintenance support agreements can be tailored to your specific needs, and come in two levels of service; The Gold Agreement or The Silver Agreement. Alternatively you can purchase ‘Time Blocks’ at a discounted rate to use at your convenience.

FEATURE

GOLD

SILVER

SYSTEM HEALTH CHECK

Four On-site preventative maintenance
check-ups per year

GUARANTEED FIVE HOUR RESPONSE TIMES

Monday to Friday 8.30am – 6.00pm

Next
Day

TELEPHONE SUPPORT

Unlimited telephone support to resolve IT related questions and issues. Monday to Friday 8.30am – 6.00pm

REMOTE SUPPORT

Depending on your network configuration, we can configure remote access to allow remote control of your network for a quicker response. Monday to Friday 8.30am – 6.00pm

ON-SITE HARDWARE SUPPORT

Complete hardware break/fix support for your
PC’s. Monday to Friday 8.30am – 6.0pm

Hourly
Charge

BACKUP INFRASTRUCTURE SUPPORT

PC’s and Printers will be provided where possible

Rental
Charge

ANTI-VIRUS SUPPORT

Apart from our free initial audit we can provide detailed and graphical network enumeration
reports and audits

Hourly
Charge

FULL NETWORK AUDITING

System wide Anti-virus configuration and management.

PROJECTS AND ADHOC SERVICES

Installation of new Hardware/Software
purchased from Advanced Computer Solutions,
Office re-organisation

Hourly
Charge

PRICING

1 - 5 users (per user)
6 - 15 users (per user)
16 - 30 users (per user)
30 - 50 users (per user)

GOLD

£25
£20
£18
£15

SILVER

£15
£10
£8
£5


Both Silver and Gold contracts are invoiced on a monthly basis, however a discount of 5% can be saved by paying quarterly.

TIME BLOCKS

In addition to the Maintenance/Support contracts a ‘Time Block’ of On-site hours per month can be purchased at a discounted rate, which will automatically include unlimited telephone and remote support. Hours purchased can be divided between both on-site preventative and fix situations. A maximum 2 hours per month can be carried over to the following month.”

CONSUMABLES

The following are classed as consumables and therefore replacements are not covered under either the Gold or Silver service agreements.

> Printer ink cartridges, laser toner cartridges, drum kits etc.
> Batteries
> Back-up media

HARDWARE/SOFTWARE

Replacement parts and all new hardware and software sales will be offered at a discounted rate of 10% on both the Silver and Gold agreements.

LAPTOPS

Due to the highly specified nature of laptops and their components, should a swap out be agreed during a repair period, a desktop PC of equivalent or higher specification will be provided.

ANTI-VIRUS

Whilst we will install and configure Anti-Virus Software, we will not take responsibility for keeping the definition files up to date. Even on an automated update configuration, it is the clients responsibility to ensure that their Anti-Virus software is always up to date.

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Advanced Computer Solutions : Suite 71: 2 Lansdowne Crescent:: Bournemouth : Dorset : BH1 1SA
Telephone 01202 244513 : Fax 0870 220 3132: Email theofrank@acsolution.co.uk

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